The Products purchased on the Website can be delivered in metropolitan France and in the countries of European Union , excluding the Germany, the Austria and the Belgium. Are also excluded, the Anglian Islands Normandy (GB), the DOM and TOM of the French Republic, the Dutch Antilles and Aruba (NL) the Canaries, Ceuta and Melila (ES) the islands of the Azores (P).
It is impossible to place an order for any delivery outside this area of delivery address. For reasons, including security, LEONARD FASHION will not process any order for which a General Delivery, a post office box or a Cedex address is provided.
The Products are shipped to the delivery address that the buyer has indicated during the order process.
The following delivery times run from the validation of your order by our Customer Service, either from the receipt of the email confirmation referred to in article 1 hereof.
8.2.1 delivery to an address
At the beginning of the order process we indicate deadlines and formulas for the products purchased and the country of delivery chosen possible shipping.
8.2.2 Delivery in France and in the Principality of Monaco
Messenger (for orders delivered in Paris intra-muros)
– A working day for any order placed and validated before 2 pm, on a working day
– Two (2) working days for any order placed and validated before 2 pm, on a working day
– Three (3) working days for any order placed and posted after 2 pm, on a working day
For a delivery in Corsica; three (3) working days from the confirmation of the order.
8.2.3delivery in a country of the European Union (outside Germany, Austria Belgium,) The Channel Islands (GB), OVERSEAS TERRITORIES of the French Republic, the Dutch Antilles and Aruba (NL), The Canary Islands, Ceuta and Melila (ES), the Azores Islands (P)).
Colissimo International follow-up:
– Four (4) business days for all orders placed and validated before 14: 00, a working day
– Five (5) working days for any order placed and validated after 2 pm, a working day
8.3 Collect in a LEONARD FASHION Store.
It is possible to remove in-store your order placed on the Website. This service, offered to the Customers of the Site, is currently only available in the shops of Paris.
An email will be sent when your order will be available in stores.
For a withdrawal in store, your products will be available within 3 hours for all orders placed before 14-hours a working day, within 48 hours for any order placed on a bank holiday or public holiday day.
You have to pick up your order within 15 days from the receipt of the e-mail informing you of its availability in stores. [AL8]
8.4 Delivery problems
Any default or delay of delivery, or provision of your in-store products, superior to the delivery or withdrawal referred to in Articles 8.2 and 8.3 must be reported to our customer service department promptly. Any claim formulated beyond thirty (30) calendar days after the date of validation of your order will not be supported.
In the event of delay of delivery, you can cancel the order, simply by e-mail to firstname.lastname@example.org or by registered letter to the following address:
31 rue Jean Giraudoux
LEONARD FASHION will be required to refund all of the amounts paid at the latest within a period of fourteen (14) days following the date of termination of the contract of sale. If you nevertheless receive the Product after using this option, you will need to return it under the terms of article 9 below.
You should check the conformity of the Products at time of delivery and indicate, on the delivery, in the form of handwritten reserves accompanied by your signature of any discrepancies (open, product package damage, missing product etc…)
You must then contact Customer Service by e-mail, by clicking on the “customer service” link or by phone at the + 33 (0) 1 53 67 87 87 from Monday to Friday (except holiday days from 10: 00 to 17:30)
Noncompliance of the Products purchased or if they do not give you satisfaction, you can return them or ask for the Exchange or refund under the conditions laid down in Article 9 below.
8.5 Transport costs
The amount of the delivery charges is based on selected products, on the total value of your order as well as of the selected mode of delivery.
Delivery fees due are shown to the customer as its choice of products and will be charged at the end of the order in addition to the price of the selected products.