In accordance with article l. 18-221 of the French Code of consumption, the customer has a period of fourteen (14) days from receipt of the product to exercise his right of withdrawal.
The customer informs the seller of his decision to withdraw using this form of withdrawal [AL9] before the expiry of the above-mentioned period, or by sending documents by e-mail to email@example.com with equivalent guidance.
This form can be downloaded by clicking on the link below :
In case of exercise of the right of withdrawal, le customer will receive on the email address at the time of order, an acknowledgement of his application. [AL10]
The product must be returned new and full, not unseal and in its packaging within a period of fourteen (14) days after sending the form to the following address:
36 avenue Pierre 1er of Serbia
If the e-customer returns the product in simple letter and this one is lost because of the carrier, the product will be deemed not to have been returned.
The e-customer refund of all sums paid by him, including delivery charges, at the latest within fourteen days of receipt of the product by the seller.
Only the price of the purchased product and shipping costs will be refunded, return fees remain the responsibility of the customer.
However, the seller is not bound to reimburse the additional costs if the customer has expressly chosen a mode of delivery that is more expensive than the standard delivery method.
The seller is bound to the defects of the product within the terms of article l. 21 7 -4 and following of the French Code of Consumption and the defects hidden in the conditions of articles 1641 and following of the civil code.
The seller recalled that in case of implementation of warranty of compliance, the customer:
-has a period of 2 years from the issuance of the product to act from the seller,
-that he can choose between repair and replacement, reimbursement of the product subject to the terms cost provided for in article L. 211-9 of the French Code of consumption,
-that it is dispensed to provide evidence of the existence of the lack of conformity of the product during the twenty-four months after the delivery of the product.
The Buyer can also enforce the guarantee against hidden defects of the thing sold in the sense of article 1641 of the French Civil Code and, in this case, he can choose between the cancellation of the sale or a reduction of the selling price (provisions of the 1644 of the French Civil Code Article).
Repair, replacement or refund of the product can be requested in the following way: the seller should be contacted by mail at the following address firstname.lastname@example.org and the product must be returned to him under the terms provided for in article 9 hereof.